Terms and Conditions
BHUTAN BOOKINGS AND PAYMENTS
To confirm the trip you must have to send us a completed form at least 25 days prior, with 75% payment as detailed below. We require a copy of valid passport with the booking form in our Kathmandu office.
Please contact us regarding direct deposit details. The bank services charge may be applied which should be payable at the time of deposit. And contact us if you are paying by card, we accept Master, VISA, and American Express, and 4% levy will be added for the processing fee.
The outstanding balance should have to be cleared minimum 10 days before the trip departure. Apex the Asia Holidays reserved the rights to cancel your trip if the due amount not to be cleared in time.
If there is a possibility we will accept your last minute booking with paying full payment.
BHUTAN CANCELLATION & BOOKING CHANGES
(I) At least 15 days required before the departure date to cancel the trip and must have to in writing, the notice commences after the day is received. Cancellation notice will be valid after receiving the documents from the company with approval. The entire trip will be labeled as a canceled and 25 % non-refundable will be deducted from the advance paid.
(II) If the passenger leaves a trip for any reason whatsoever, either happily, unhappily or if you commit any unlawful act after the trip began, we will not make any refunds either used services or not used.
(III) If you are unable to travel on appointed dates, unfortunately, there is no refund, transfer or postponing options available for Bhutan trip, the Bhutanese government has strict Tourism policies, which does not allow.
BHUTAN PASSPORT & VISAS
All clients must have a valid passport with at least 6 months validity from return date. If you are unable to obtain the visa of Bhutan you have to send your passport details to Apex the Asia Holidays for visa application of Bhutan. This information should have to be provided 45 days prior to the trip departure date.
Full coverage (personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance etc.) travel insurance is compulsory for all clients to do any trips of any country Nepal, Tibet and Bhutan.
HEALTH & FITNESS
All of the tours and treks required the fitness, which has its own level. You must have to collect some advice with your doctor before the commencing any trip, and you must have to inform us about your pre-existing medical conditions and/or disability that might reasonably be expected to increase the risk of you required medical attention that may affect your ability to travel.
A legal guardian must accompany all travelers under the age of sixteen. If you have a question regarding age and suitability, please contact us for further information.
You agree that Apex the Asia Holidays reserved the rights to use images and videos that you took during the trip without compensation to you. It will be published in course of publicity and promotions throughout whatever media chose.
CHANGES TO YOUR HOLIDAY AND PRICING
Travelling with Apex the Asia Holidays requires a degree of flexibility, good humor and an understanding that modes of transport, accommodations and itineraries may change, even after the tour has commenced, without prior notice due to local circumstances such as flight delay, cancellation or postponement due to notorious weather in the Himalayan regions or other unpredictable circumstances such as land-slides, road blockage, flood, snow, political unrest or delay arrival etc. Apex the Holidays is unable to refund under the above circumstances due to prior supplier arrangements. If possible we will always endeavor to provide you with an alternative or substitute trip of the same category.
Apex the Asia Holidays does not accept any responsibility for the loss on employment, delays or compensation resulting from situations beyond Apex the Asia Holidays control.
Our holidays, tour/trek packages, are based on twin share accommodation. Thus, single room supplement charge will be imposed on clients who do not have another tour participant to share accommodation with.
We reserve the right to revise pricing rates posted in our marketing material, under any circumstances, or on the pressure of various external factors that are further than our control, for instance, changes in exchange rate, government action etc.
In order to collect information from you about making a booking through Apex the Asia Holidays, we ask many questions to obtain the necessary permits etc. No private or personal information that you supply to us when making a booking will be disclosed for any other purposes.
RISK & LIABILITIES
We are committed to providing the best services, which will give you a once in a lifetime trip in this connection; we accomplish our duties honestly & seriously to make your trip very smooth & pleasant. However, the entire program is conducted strictly under the rules and regulation of their’ own policies.
Therefore, Apex the Asia Holidays and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstance such as govt. restriction, landslide, road blockage, flood, snow political unrest, cancellation of flight, delay, sickness or accident, Any extra cost incurring there of shall be borne by the clients on the spots.
OUR RESPONSIBLE TOURISM POLICY
Apex the Asia is re-inventing tourism for the benefit of local people, tourists, environment and the tourism industry at large. We expect that you will follow our policy and guidelines while traveling with us.
If you have the complaint about the trip, you must have to make it known to your leader/guide at the earliest opportunity who will take the appropriate action.